Desktop and Network Support
Network Systems Administrator, Merlin Project Administrator Mike Sauvola:
- Office: 800.228.5684 Ext 15
- Cell Phone: 877. MERLIN1 (877.637.5461)
- Evenings/Weekends Home: 715-372-4769
Network Support Specialist Benjamin Whytsell:
- Office: 800-228-5684 Ext 20
- Cell Phone: 715-209-0421
Hardware Desktop Computers:
NWLS-IT supports both Macintosh and IBM-compatible computers produced by nationally known manufacturers (Dell, Gateway, IBM etc). This includes laptops, accessories and specific peripherals such as PCMCIA cards, modems, sound cards, and speakers, external hard drives that meet both industry and NWLS-IT standards.
Examples of equipment in this category are specific printers (e.g.Hewlett-Packard inkjet, laser and color printers that are network-capable), scanners, CD ROM burners, and Zip drives that meet both industry and NWLS-IT standards.
Software - Desktop Software:
Microsoft Office products, Microsoft Outlook Express, Eudora, Netscape and Microsoft Internet Explorer, Adobe Acrobat Reader, Symantec Antivirus, Spybot Search & Destroy, and LavaSoft AdAware.Peripheral Software: Software drivers for all supported peripheral hardware.
Local Area Network Software:
Server software versions Windows2000 Server and newer, RedHat Linux versions 6.2 and newer.
Internet Management Software:
Pharos Systems “Sign Up.”
Library Automation Software:
Current versions of Innovative Interfaces automation system software.
Internet Internet and email:
NWLS-IT provides network services that are of benefit to member Libraries. Services in this category include e-mail and Web mailservices, centrally controlled and maintained anti-virus and anti-spam software, IP and Windows networking support software, and circuit health and usage monitoring software.
NWLS-IT will provide, free of charge, server space for the Library should it choose to create a website. The Library is responsible for developing and transferring its own Web pages, or contracting with other vendors for these services.
Technology and Resource Sharing Plan
NWLS maintains a Technology and Resource Sharing Plan that supports efficient and cost effective library service.